Return, Exchange or Cancellations
How do I cancel my order?
If you wish to cancel an order, please contact our Customer Support team and let us know the reason for it.
Our Procurement Experts will review the reason for your cancellation request and try to resolve the objective if possible.
If you still do not wish to continue with your order, we’ll cancel it without any further delay.
Once the order is cancelled, a confirmation email will be sent to your registered email ID.
How long will it take to process a cancellation request?
Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.
In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier.
If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.
However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
How will I know my order is cancelled?
You shall receive an automated e-mail once the order is cancelled. You can also check the Cancellation status by calling on our Customer Helpline number. Usually, it takes upto 48 hours to process cancellation.
How will I get a refund for the order I cancelled or returned?
Once the resolution is set for refund, we will soon move ahead with the refund.
Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
You can opt for store credit as well and use the amount for future purchases with us.